Terms of Service

These Terms of Service (“Terms”) are a contract between you and TradeBuilds (“TradeBuilds,” “we,” “us,” or “our”) and govern your use of https://tradebuilds.app, https://crm.tradebuilds.app, TradeBuilds CRM, native applications for iOS, iPadOS, and macOS, custom development, hosting, domains, professional email, and related services (the “Services”).

By creating an account, starting a trial, clicking to accept, downloading an app, or using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a company, you represent that you have authority to bind that company, and “you” includes that company.

These Terms are effective as of September 7, 2026 and were last updated on September 7, 2026.

TradeBuilds provides software-as-a-service for home service and small-business operations, including client records, quoting, scheduling and dispatch, invoicing, payment collection features, maintenance plans, team access, and related tools. We also design and develop custom applications, websites, customer portals, and infrastructure (hosting, domains, and email) under statements of work or plan features that describe what is included.

We may modify, add, or discontinue features. If we materially reduce a paid feature, we will provide reasonable notice. Beta or preview features are provided as-is and may change or end at any time.

The Services are not a substitute for professional licensed trade work, legal, tax, or accounting advice. You remain responsible for licenses, permits, job quality, and compliance in your industry.

You must be at least 18 years old and able to form a binding contract. The Services are intended for business use, not for consumers under 18.

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for team members you invite. Keep credentials confidential, use device passcodes, and promptly revoke access for people who leave your shop. Notify us of unauthorized access at the contact below.

We may refuse, suspend, or reclaim usernames or custom hostnames that infringe trademarks or are misleading.

You may sign in with email credentials, Google Sign-In, or Sign in with Apple. Your use of Google or Apple authentication is also subject to those providers’ terms. We are not responsible for outages or policy changes by Google or Apple that affect sign-in.

If you use Sign in with Apple, you agree that Apple may pass us an identifier and, if you share them, a name and email (including a Hide My Email relay). You must keep that login method available or add another recovery method so you are not locked out. If you delete your Apple ID or revoke Sign in with Apple, you may lose access until you contact us to verify identity and restore or delete the account.

You may request deletion of an account created with Sign in with Apple or Google as described in the Privacy Policy. Deletion of your TradeBuilds account does not delete your Google or Apple accounts.

Optional integrations, including Google Calendar, are provided so jobs and appointments can sync with tools you already use. By connecting an integration, you instruct us to access and process the data necessary to provide that feature, in accordance with the Privacy Policy and the third party’s terms.

You represent that you have authority to connect the Google account and calendars you link (for example, you are the Google Workspace admin or have permission from that admin). You are responsible for the accuracy of events created in Google Calendar through the Services and for disconnecting calendars you no longer want synced.

Calendar sync depends on Google’s APIs, which may throttle, change, or revoke access. We are not liable for missed appointments, duplicate events, or data loss caused by third-party API changes, revoked tokens, or incorrect calendar permissions. Keep a primary schedule of record for critical jobs.

Native apps are licensed, not sold, to you for use on Apple-branded devices that you own or control, as permitted by the App Store and Mac App Store usage rules. The apps require a TradeBuilds account and an internet connection for most features.

Apple Inc. is not a party to these Terms and has no obligation to provide maintenance or support for the apps. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the app purchase price (if any) to the maximum extent permitted by law. Apple has no other warranty obligation with respect to the app.

You and TradeBuilds acknowledge that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to your license of the iOS, iPadOS, and macOS apps, and that Apple may enforce these Terms against you as a third-party beneficiary. You must comply with applicable third-party terms when using the apps (for example, wireless data agreements).

You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

In-app purchases, if offered, are processed by Apple or our payment processor as disclosed at checkout. Subscriptions purchased through the App Store are managed with your Apple ID; cancellations of those subscriptions follow Apple’s process as well as any TradeBuilds plan rules.

We may offer a 14-day trial or other promotional access. Trials may require account registration. Unless we say otherwise, a trial converts to a paid plan only if you add a payment method and confirm a subscription. We do not require a credit card to start the standard CRM trial.

Paid plans are billed in advance on a monthly or annual cycle at the rates shown at checkout or in an order form. Annual plans are priced to include the advertised discount (two months free at current published rates). Prices are in U.S. dollars unless stated otherwise and exclude taxes, which you are responsible for.

Plans are flat shop pricing as described on the pricing page, not per-technician seat fees, except where an order form expressly states otherwise. We may change list prices for renewal terms with notice; price changes do not apply to a prepaid annual term already paid.

Unless canceled before the renewal date, subscriptions renew automatically for the same interval. You authorize us (and our payment processor) to charge the payment method on file. Failed payments may result in suspension. You can cancel future renewals by contacting us; cancellation takes effect at the end of the then-current paid period unless we agree otherwise. Fees already paid are non-refundable except where required by law or where we state a money-back policy in writing.

Customer card payments collected on your invoices are processed by third-party processors. Chargebacks, refunds to your customers, and PCI obligations at the point of sale are your responsibility except to the extent caused by our willful misconduct.

Custom apps, websites, portals, branding, and onboarding may be provided under a separate proposal or statement of work. That document controls the scope, timeline, and fees for that work. Unless it says otherwise, we grant you a non-exclusive license to use deliverables as part of the Services while your account is in good standing, and we retain our pre-existing tools, frameworks, and know-how.

Hosting, custom domains, and professional email are subject to acceptable-use rules: no spam, phishing, malware, unlawful content, or infringement. We may suspend mail or sites that threaten the security or reputation of the platform. Domain registration, DNS, and SSL depend on third-party registries; we are not the domain registry and cannot guarantee a specific name will remain available.

You retain ownership of data, files, and materials you or your users submit to the Services (“Customer Content”). You grant TradeBuilds a worldwide, non-exclusive license to host, copy, display, transmit, and process Customer Content solely to provide, secure, and support the Services and as otherwise permitted in the Privacy Policy.

You represent that you have all rights and consents needed to submit Customer Content, including personal information about your clients and employees, and that your use complies with privacy, telemarketing, recording-consent, and industry rules. You are the controller of personal data in Customer Content; we process it on your instructions as a service provider.

You can export or request deletion of Customer Content as described in the Privacy Policy, subject to backups and legal holds. We have no obligation to retain Customer Content after account closure except as required by law.

You will not, and will not allow others to:

• Misuse the Services, probe or breach security, or circumvent technical limits.
• Upload malware, or use the Services to spam, phish, or send unlawful communications.
• Infringe intellectual property or privacy rights.
• Resell the Services except as we agree in writing.
• Use the Services to build a competing product by systematically copying features or content.
• Misrepresent your identity when using Google, Apple, or other sign-in.
• Use Google Calendar or other Google user data except through the features we provide and in compliance with Google’s terms.
• Store regulated data the Services are not designed for (for example, PHI intended for a HIPAA-covered use, or PCI cardholder data outside the payment processor’s fields) without a signed agreement that expressly covers it.

TradeBuilds and its licensors own the Services, software, branding, documentation, and all related intellectual property. These Terms do not transfer ownership to you. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription in accordance with these Terms.

Feedback you provide may be used by us without restriction or compensation. You should not submit feedback you do not want us to use.

Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms and will protect it using reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from another source. We may disclose confidential information if required by law, after giving notice where legally permitted.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADEBUILDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT QUOTES, SCHEDULES, CALENDAR SYNC, PAYMENTS, OR NOTIFICATIONS WILL BE TIMELY OR ACCURATE IN EVERY CASE.

Third-party platforms — including Google, Apple, payment processors, app stores, and cellular networks — are outside our control. Your use of those platforms is at your own risk and subject to their terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADEBUILDS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO TRADEBUILDS FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. IF YOU USE ONLY A FREE TRIAL OR FREE FEATURES, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations. In those jurisdictions, our liability is limited to the maximum extent permitted.

You will indemnify and hold harmless TradeBuilds and its personnel from claims, damages, losses, and reasonable legal fees arising out of Customer Content, your use of the Services, your jobs and customers, your integrations (including Google Calendar accounts you connect), your violation of these Terms or law, or disputes among users on your account.

These Terms start when you first accept them or use the Services and continue until terminated. You may stop using the Services and cancel as described in the billing section. We may suspend or terminate access immediately if you breach these Terms, if required by law, or if use creates risk to the Services or others.

Upon termination, your license ends and you must stop using the Services and delete local copies of our software. Sections that by their nature should survive (including intellectual property, disclaimers, limitations, indemnity, and governing law) will survive.

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law rules. Except where prohibited, you and TradeBuilds agree to the exclusive jurisdiction of the state and federal courts located in Ohio, United States, and you consent to personal jurisdiction there.

Before filing a claim, you agree to contact us and attempt an informal resolution for 30 days. Nothing in these Terms limits either party’s right to seek injunctive relief for intellectual-property or unauthorized-access claims.

You will not use, export, or re-export the Services except as authorized by U.S. law and the laws of the jurisdiction in which you obtained the Services. The Services are commercial computer software. If acquired by or on behalf of a U.S. government entity, rights are those customarily provided to the public under these Terms, consistent with FAR 12.212 and DFARS 227.7202 as applicable.

We may update these Terms by posting a revised version on this page and updating the date above. Material changes will be notified by email or in-product notice where required. If you do not agree, you must stop using the Services and cancel before the changes take effect. Continued use after the effective date constitutes acceptance.

These Terms, the Privacy Policy, and any order form or statement of work are the entire agreement and supersede prior terms on the same subject. If there is a conflict, an executed order form controls for that order, then these Terms, then the Privacy Policy for privacy-specific topics.

If a provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign without our consent. Failure to enforce a provision is not a waiver. There are no third-party beneficiaries except Apple as described for the native apps. Notices to you may be sent to the email on your account. Notices to us should be sent to the contact below.

Questions about these Terms: sabrina@tradebuilds.app · (513) 804-8941.

TradeBuilds · United States · https://tradebuilds.app · https://crm.tradebuilds.app.